Support
For account access, onboarding, billing exceptions, subscriber access, Stripe connection questions, or Revenue Risk workflow help, email support@smart-plan-manager.com. Include the email associated with your account, the affected workspace when relevant, and a concise description of the issue.
Priority support
Founding Operator requests receive priority handling. Our operating target is an initial human response within one business day. This is a support target rather than a guaranteed service-level agreement.
Security and billing safety
Do not send passwords, payment-card details, Stripe secret keys, Supabase service-role keys, session tokens, magic links, or other sensitive credentials by email. Refunds, live subscription changes, and other financially material actions are reviewed before execution. Refund eligibility is governed by the published Terms of Service.
Urgent issues
If you suspect unauthorized access, cross-workspace data exposure, an unexpected billing state, or a Stripe connection mismatch, state that clearly in the subject or first line of your message so the issue can be escalated promptly.