Terms of Service

Acceptance and authority

By creating an account, purchasing access, or using Smart Plan Manager, you agree to these Terms. If you use Smart Plan Manager for a company or other organization, you represent that you are authorized to bind that organization and to manage the Stripe accounts, customer information, and subscription data you connect to the service.

Service scope

Smart Plan Manager is an operational software service for subscription businesses. Stripe remains the billing system of record. Smart Plan Manager may display synchronized billing context, identify accounts that may need attention, record operator interventions, and verify later outcomes from authoritative provider data. Smart Plan Manager is not a bank, payment processor, accounting system, or replacement for Stripe Billing.

Accounts and security

You are responsible for keeping your account credentials secure, maintaining accurate account information, and promptly notifying Smart Plan Manager if you suspect unauthorized access. Do not share passwords, secret keys, session tokens, magic links, or other sensitive credentials through support email.

Authorized data and acceptable use

You may use Smart Plan Manager only for accounts, customers, subscriptions, and information you are legally authorized to access and manage. You may not use the service to violate law, infringe rights, probe or bypass security controls, access another tenant's data, distribute malware, interfere with the service, or use credentials or customer information without authorization.

Starter plan

Smart Plan Manager Starter is priced at $19/month. The public Starter offer includes a 14-day free trial with no payment method required. If you later choose to start the paid Starter subscription, it renews monthly until canceled. Cancellation stops future renewal. Charges already collected are not automatically refundable except where required by law or where Smart Plan Manager approves a correction for a billing error.

Founding Operator purchase and refund policy

Founding Operator is a $299 one-time purchase that provides 90 days of Smart Plan Manager access, guided onboarding/setup, and priority email support during that access period. The purchase does not renew automatically. After the access period, continuation at $49/month is optional and occurs only if you explicitly choose to subscribe later.

A Founding Operator refund may be requested within 7 calendar days of purchase only if guided onboarding/setup has not been completed. After guided onboarding/setup is completed, the purchase is non-refundable except where required by law or where Smart Plan Manager cannot provide the purchased access because of its own service failure. Approved refunds are returned through the original payment method when reasonably possible.

Third-party services

Smart Plan Manager depends on third-party services such as Stripe and infrastructure providers. Your use of those services may also be governed by their terms. Smart Plan Manager is not responsible for outages, account restrictions, data inaccuracies, or other conditions caused by third-party systems outside its reasonable control.

Customer data and privacy

You retain responsibility for the customer and business data you authorize Smart Plan Manager to process. Smart Plan Manager processes that information to provide, secure, support, and improve the service as described in the Privacy Policy. You are responsible for having any notices, permissions, or other legal basis required for the data you connect or upload.

Intellectual property

Smart Plan Manager and its software, design, documentation, and service content remain the property of Smart Plan Manager and its licensors. These Terms grant only the limited right to use the service during an active trial, subscription, or purchased access period. They do not transfer ownership of Smart Plan Manager software or branding.

No guaranteed financial outcome

Smart Plan Manager does not guarantee revenue recovery, churn reduction, savings, payment collection, or any other financial outcome. Recommendations, risk classifications, and operational guidance are tools for human decision-making and may be incomplete or affected by provider data, configuration, customer behavior, or circumstances outside Smart Plan Manager's control.

Service availability and changes

Smart Plan Manager may update, improve, suspend, or discontinue features as the product evolves. Reasonable efforts are used to keep the service available, but uninterrupted or error-free operation is not guaranteed. Material commercial changes will be reflected in the applicable public offer or updated Terms.

Disclaimer and limitation of liability

To the maximum extent permitted by applicable law, Smart Plan Manager is provided on an "as is" and "as available" basis without warranties not expressly stated in these Terms. To the maximum extent permitted by law, Smart Plan Manager will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, or loss of data arising from use of the service. To the maximum extent permitted by law, Smart Plan Manager's aggregate liability for claims arising from the service will not exceed the amount you paid to Smart Plan Manager during the 12 months before the event giving rise to the claim, or $100 if you paid no fees during that period.

Suspension and termination

Smart Plan Manager may suspend or terminate access when reasonably necessary to protect the service, customers, or third parties; respond to fraud or security concerns; comply with law; address nonpayment; or enforce these Terms. You may stop using the service at any time, subject to any applicable paid access period and cancellation terms described above.

Changes to these Terms

These Terms may be updated as Smart Plan Manager changes. Material updates will be reflected by a revised effective date on this page. Continued use after an update takes effect constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Questions

For terms, billing, cancellation, or refund questions, email support@smart-plan-manager.com.